Orange Water and Sewer Authority

OWASA Telephone Service Is Down - OWASA's telephones are not working because of a damaged fiber optic cable in the system operated by CenturyTel, the phone carrier used by OWASA. The phone outage is affecting the company's customers in the region. CenturyTel is working to repair the damaged cable.

We will send an update when our phones are working again.

If you need to report an emergency related to OWASA water or sewer service, etc., please call 911.

If you need to contact OWASA about a non-emergency matter, please send an e-mail to webmaster@owasa.org or call the Public Affairs mobile phone number, 369-0404.

We apologize for the inconvenience to our customers.

At the OWASA Board of Directors meeting on April 10, 2008, the OWASA Board declared a Stage One Water Shortage effective April 11, 2008 (rescinding the February 28th Stage Three declaration). In taking this action, the OWASA Board stressed that the drought is not over and that customers must continue to use water wisely.  The Board said they would continue to monitor water supply and demand very closely and would return to more stringent restrictions if conditions warrant.

The Board also acknowledged and expressed its appreciation for the excellent conservation efforts of the OWASA customers.

Reclaimed water is available at no charge for certain approved purposes from our Mason Farm Wastewater Treatment Plant on Old Mason Farm Road in southeast Chapel Hill. For more information, please click here.

To report a violation of the water use restrictions, please call us at 968-4421 or send an e-mail to webmaster@owasa.org.

Recent News Releases | [archives]

• April 30, 2008: Ms. Jane Showerman is OWASA’s new Customer Service Manager
• April 24, 2008: OWASA resumes annual mowing and clearing of sewer easements
• March 20, 2008: University Lake will reopen for recreation on Saturday; Cane Creek Reservoir remains closed due to low water level and safety concern