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Contact OWASA

To contact us about a water or sewer emergency such as an unexpected interruption of service, a wastewater overflow, etc., you can reach us at any time by calling 919-968-4421. The information below includes links (underlined names) for sending e-mail to various OWASA staff. E-mails to and from OWASA are generally public records under State law (Chapter 132 of the General Statutes). However, customer billing records, employment applications and certain other information are not public records.

Customer Service

We invite you to contact us at any time with questions, requests and comments about any of our services, policies, plans, etc. Feedback from our customers is invaluable—it helps us continuously improve our services!

  • Customer Service
    Phone: 919-537-4343
  • Denise Battle, Customer Service Manager
    Phone: 919-537-4293
  • Angie Smith, Billing Supervisor 
    Phone: 919-537-4263
  • Call Before You Dig
    Phone: 811
  • After Business Hours
    Phone: 919-968-4421

Operations

  • Terri Roudabush, Administrative Assistant
    Phone: 919-537-4292
  • OWASA Easements, Water/Sewer Main Repairs
    Thurman Green, Distribution/Collection Systems Manager
    Phone: 919-537-4224

Water Conservation/Sustainability

Finance

  • Stephen Winters, CPA, Director of Finance and Customer Service
    Phone: 919-537-4230
  • Bids, other Purchasing Matters and Surplus Property Disposal
    Kevin M. Ray, Finance and Procurement Manager
    Phone: 919-537-4236

Administration

  • Ed Kerwin, Executive Director
    Phone: 919-537-4211
  • Todd Taylor, P.E., General Manager of Operations
    Phone: 919-537-4216
  • OWASA Records
    Andrea Orbich, Executive Assistant/Clerk to the Board
    Phone: 919-537-4217
  • Greg Feller, Public Affairs
    Phone: 919-537-4267

Board of Directors

  • OWASA Board Meetings, Minutes, Policies
    Andrea Orbich, Executive Assistant/Clerk to the Board
    Phone: 919-537-4217

View information about the Board of Directors including the meeting calendar and agendas, .

Tours

  • Jones Ferry Plant, Mason Farm Wastewater Plant, Cane Creek Reservoir
    Ann Radcliffe, Administrative Assistant
    Phone: 919-537-4289

Engineering and Planning

  • Major OWASA Projects
    Stuart Carson, Capital Improvements Program Manager
    Phone: 919-537-4247
  • Third Party (Non-OWASA) Water/Sewer Development Projects
    Todd Spencer, Systems Development Manager
    Phone: 919-537-4244
  • Long-Range and Regional Planning and Watershed Protection
    Ruth RousePlanning and Development Manager
    Phone: 919-537-4214
  • OWASA's Standards and Specifications
    Darren Berger, Engineering Associate
    Phone: 919-537-4240
  • Fees or Permits, Fees or Tap-On Fees for New Construction, Dispatching Information to Engineers, Technicians or Inspectors
    Joe Leo, Engineering Technician, Phone: 919-537-4242                                           
  • Other General Items
    Mary Darr, P.E., Director of Engineering and Planning
    Phone: 919-537-4246

Human Resources

  • Job Openings, Human Resource Policies, Safety and Training
    Stephanie Glasgow, MESH, PHR, Director of Human Resources and Safety
    Phone: 919-537-4223
  • Kelly Belcher, Human Resources Generalist
    Phone: 919-537-4237

Laboratories

  • Sandra Bradshaw, Wastewater Treatment Plant Laboratory Supervisor
    Phone: 919-537-4206
  • Monica Dodson, Water Treatment Plant Laboratory Supervisor
    Phone: 919-537-4205

Jones Ferry Road Water Treatment Plant

  • Ken Loflin, Water Supply and Treatment Manger
    Phone: 919-537-4232

Mason Farm Wastewater Treatment Plant

  • John Kiviniemi, Wastewater Treatment Plant and Biosolids Recycling Manager
    Phone: 919-537-4352

Lake Recreation