Contact OWASA
To contact us about a water or sewer emergency such as an unexpected interruption of service, a wastewater overflow, etc., you can reach us at any time by calling 919-968-4421. The information below includes links (underlined names) for sending e-mail to various OWASA staff. Emails to and from OWASA are generally public records under State law (Chapter 132 of the General Statutes). Customer billing records, employment applications and certain other information are not public records.
Customer Service
We invite you to contact us at any time with questions, requests and comments about any of our services, policies, plans, etc. Feedback from our customers is invaluable—it helps us continuously improve our services!
- Customer Service
Phone: 919-537-4343
- Heidi Lamay, Finance and Customer Service Manager
Phone: 919-537-4293
- Thomasina Farrow, Senior Customer Service Representative
Phone: 919-537-4266
- Call Before You Dig
Phone: 811
- After Business Hours
Phone: 919-968-4421
Operations
- Terri Roudabush, Administrative Assistant
Phone: 919-537-4292
- OWASA Easements, Water/Sewer Main Repairs
Thurman Green, Distribution/Collection Systems Manager
Phone: 919-537-4224
Water Conservation/Sustainability
Finance
- Stephen Winters, CPA, Director of Finance and Customer Service
Phone: 919-537-4230
- Heidi Lamay, Finance and Customer Service Manager
Phone: 919-537-4293
- Bids and Other Purchasing Matters, Surplus Property Disposal
Kevin M. Ray, Finance and Procurement Manager
Phone: 919-537-4236
Administration
Board of Directors
- OWASA Board Meetings, Minutes, Policies
Andrea Orbich, Executive Assistant/Clerk to the Board
Phone: 919-537-4217
View the entire Board of Directors.
Tours
- Jones Ferry Plant, Mason Farm Wastewater Plant, Cane Creek Reservoir
Ann Radcliffe, Administrative Assistant
Phone: 919-537-4289
Engineering and Planning
- Major OWASA Projects
Stuart Carson, Capital Improvements Program Manager
Phone: 919-537-4247
- Third Party (Non-OWASA) Water/Sewer Development Projects
Todd Spencer, Systems Development Manager
Phone: 919-537-4244
- Long-Range and Regional Planning, and Watershed Protection
Ruth Rouse, Planning and Development Manager
Phone: 919-537-4214
- OWASA's Standards And Specifications
Darren Berger, Engineering Associate
Phone: 919-537-4240
- Fees or Permits, Fees Or Tap-On Fees For New Construction, Dispatching Information To Engineers, Technicians Or Inspectors
Joe Leo, Engineering Technician, Phone: 919-537-4242; or Adam Haggerty, Engineering Technician, Phone: 919-537-4243
- Other General Items
Mason Crum, Director of Engineering and Planning
Phone: 919-537-4241
Human Resources
- Job Openings, Human Resource Policies, Safety and Training
Stephanie Glasgow, Human Resources and Safety Manager
Phone: 919-537-4223
- Kelly Belcher, Human Resources Generalist
Phone: 919-537-4237
Laboratories
- Sandra Bradshaw, Wastewater Treatment Plant Laboratory Supervisor
Phone: 919-537-4206
- Rachel Monschein, Water Treatment Plant Laboratory Supervisor
Phone: 919-537-4227
Jones Ferry Road Water Treatment Plant
- Ken Loflin, Water Supply and Treatment Manger
Phone: 919-537-4232
Mason Farm Wastewater Treatment Plant
- John Kiviniemi, Wastewater Treatment Plant and Biosolids Recycling Manager
Phone: 919-537-4352
Lake Recreation