Billing & Payments
To access account information and pay your bill, log in at Manage My Account or call us at (919) 537-4343. Through Manage My Account , you can also send us a request to start or stop service and view an explanation of your bill.
- Pay On Line
Pay your bill on line by credit or debit card (VISA, MasterCard or Discover), or sign up for automatic monthly drafting of your bank account
- On-line Account Information
View your water use history, past and current bills, make payments, sign up to receive bill notices by email, request to have your meter re-read, and more
- Receive Bill Notices by Email
Sign up for paperless billing
- Sign up to Pay Your Bill by Automatic Bank Draft
First pay your bill on line, then click on the link above to complete the Automatic Bank Draft form and have your future OWASA bills paid automatically each month
- Access Account Information and Pay Your Bill by Telephone
With your 14-digit OWASA account number, you can access account information 24 hours a day by calling (919) 537-4343. You can find your account number on your bill; it begins with the numbers 05, 06 or 07. During weekday office hours (8 AM to 5 PM), you can call 537-4343 to pay your bill by telephone with a Visa or MasterCard.
- Pay In Person
We accept cash, checks, debit cards, money orders, VISA, MasterCard and Discover in our office at 400 Jones Ferry Road, Carrboro. When our office is closed, you can leave a payment in either the box to the right of our front doors, or the box on the access road to the front of our building. We collect payments from these boxes on weekday mornings other than holidays.
- Pay by Mail (Please do not send correspondence to this address):
P O Box 602659
Charlotte, NC 28260-2659
Correspondence other than bill payments should be mailed to OWASA Customer Service at 400 Jones Ferry Road, Carrboro, NC 27510. For more information, please contact OWASA Customer Service at 919-537-4343 or email@example.com.
- Start / Stop Service
Submit a request for service to be connected
Submit a request for service to be disconnected
- Understanding OWASA's Bills
View an explanation of OWASA's monthly bill for individually-metered residential customers
View an explanation of OWASA's monthly bill for businesses and other non-residential customers