We are committed to providing excellent customer service. Please contact our Customer Service staff whenever you have a question, request or comment.
- Billing & Payments
Pay your bill, access account information, start or stop service, or sign up to receive bill notices by email
- Rates, Fees & Charges
Review how OWASA charges for Water and Sewer Services, Reclaimed Water, and Miscellaneous Fees and Charges; estimate your residential bill using our Bill Calculator; and the Value of Water
- Service & Billing Policies
Review OWASA's policies on Starting or Ending Service, Service Cut-off or Reconnection, Bill Payment Methods, Payment Extensions (Installment Payments), Returned Checks or Bank Drafts, Security Deposits, Meter Accuracy Testing, Account Adjustments After Leak Repairs, Service to Multiple Locations or Residences from One Meter, Water Theft and Information about our Water Meters
- In Case of Emergency
How to contact us to report an emergency, loss of water service, a sewer overflow, suspected tampering with drinking water or OWASA's lakes and facilities, and information about the CodeRED telephone alert system
- Need Help Paying Your Bill?
Potential sources of help including our Taste of Hope Customer Assistance Program for low to moderate income families; and links to local agencies that may be able to help you with an OWASA bill
- For Property Managers
Information for property managers and owners and an agreement on maintaining service at rental property when a tenant leaves
- Call Before You Dig
Please dial 811 before you dig in a street right-of-way, public space or utility easement, so that local utilities can first mark the location of underground utilities