• Manage My Account
• Start or Stop Service
• Water Watch
• Taste of Hope

Service & Billing Policies

• Starting Service
  How to open an account with OWASA including fees and options.  
• Ending Service
  How to close an account with OWASA and information about your final bill
• Water Service Cut-off
  Circumstances leading to service disconnection
• Service Reconnection
  Restarting service that has been disconnected
• Payment Extensions
  Setup an installment payment agreement to pay a balance over time
• Returned Checks or Bank Drafts
  An explanation of the fees and process associated with returned checks or bank drafts
• Security Deposits
  Get information about when we require security deposits and the amount of the deposit
• Testing the Accuracy of a Water Meter
  How to request a test of the accuracy of a water meter and conditions in which the test is free
• Adjustments to Your Account after a Leak Has Been Repaired
  How to request an adjustment to your account when you have a leak repaired
• One Meter Serving More than One Location
  Our policy for setting up accounts when multiple locations or residences are served by one meter
• Water Theft
  OWASA's policy on dealing with water theft
• Our Water Meters
  How our water meters work, their maintenance and replacement
• How to Read a Water Meter to monitor your water use and check for leaks (PDF)
  Download a brochure on how to read our water meters and check for indications of a leak in your plumbing system