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OWASA
Orange Water and Sewer Authority
A public, non-profit agency providing water, sewer & reclaimed water services to the Carrboro-Chapel Hill community.
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About OWASA
Board Of Directors
Board Of Directors' Meetings
Staff Information
Employment Opportunities
Performance & Financial Information
Topics of Interest
Customer Service
Billing & Payments
Rates, Fees & Charges
Service & Billing Policies
In Case of Emergency
Need Help Paying Your Bill?
For New Customers
For Property Managers
Call Before You Dig
What We Do
Drinking Water
Wastewater Management
Reclaimed Water
Recreation
Resource Management & Sustainability
Product & Service Bidders
Engineers & Contractors
Ongoing Construction Work
Conservation and Education
Water Conservation Requirements
Water Conservation Tips
Your Plumbing System
Protect Our Sewers
The Value of Water
Customer Newsletter Archive
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Request a Speaker/Tour
Administration
Connection Requests
Disconnection Requests
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Taste of Hope
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Customer Service
Billing & Payments
Rates, Fees & Charges
Service & Billing Policies
In Case of Emergency
Need Help Paying Your Bill?
For New Customers
For Property Managers
Call Before You Dig
Manage My Account
Start or Stop Service
Water Watch
Taste of Hope
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Customer Service
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Service & Billing Policies
Starting Service
How to open an account with OWASA including fees and options.
Ending Service
How to close an account with OWASA and information about your final bill
Water Service Cut-off
Circumstances leading to service disconnection
Service Reconnection
Restarting service that has been disconnected
Payment Extensions
Setup an installment payment agreement to pay a balance over time
Returned Checks or Bank Drafts
An explanation of the fees and process associated with returned checks or bank drafts
Security Deposits
Get information about when we require security deposits and the amount of the deposit
Testing the Accuracy of a Water Meter
How to request a test of the accuracy of a water meter and conditions in which the test is free
Adjustments to Your Account after a Leak Has Been Repaired
How to request an adjustment to your account when you have a leak repaired
One Meter Serving More than One Location
Our policy for setting up accounts when multiple locations or residences are served by one meter
Water Theft
OWASA's policy on dealing with water theft
Our Water Meters
How our water meters work, their maintenance and replacement
How to Read a Water Meter to monitor your water use and check for leaks (PDF)
Download a brochure on how to read our water meters and check for indications of a leak in your plumbing system