Good Friday holiday

OWASA’s offices at 400 Jones Ferry Road, Carrboro, will close on Friday, April 3, for the Good Friday holiday.

OWASA’s lakes will also close for the holiday as in the past, but

  • University Lake will be open Saturday and Sunday from 6:30 AM to 6 PM and
  • the Cane Creek Reservoir will be open Saturday for the same hours

Contacting OWASA for assistance when offices are closed

When OWASA’s offices are closed, personnel are on call to respond to service interruptions, leaks in OWASA water pipes, wastewater overflows, etc.

Customers are welcome to call OWASA at 919-968-4421 at any time. OWASA personnel at the Jones Ferry Road Water Treatment Plant are on duty at all times and they receive calls to OWASA after normal business hours.

Account information and payment options

Customers may get account information or make on-line bill payments at any time through the Manage My Account link on the OWASA website, www.owasa.org. VISA, MasterCard and Discover are accepted.

Customers may also get information about account balances, payment due dates, etc. by calling OWASA’s 24-hour Customer Service line, 919-537-4343. It is necessary for a customer to use the 14-digit account number from her or his OWASA bill to get information via this line.

Customers may leave bill payments in the box at the driveway in front of the OWASA Administration Building. (The payment box next to the front doors will be temporarily inaccessible due to maintenance work.) The Administration Building at 400 Jones Ferry Road, Carrboro is near Barnes Street and just west of the Jones Ferry Road Water Treatment Plant. Customers are asked to include their account numbers on checks.