ABOUT OWASA

Welcome to the Orange Water and Sewer Authority's (OWASA) website. OWASA is the public, nonprofit water and sewer agency serving the Carrboro-Chapel Hill community. OWASA's 9-member Board of Directors is appointed by the Chapel Hill Town Council, the Carrboro Board of Aldermen and the Orange County Board of Commissioners.

OWASA has served the community since February, 1977, when the University of North Carolina at Chapel Hill and the Towns of Carrboro and Chapel Hill transferred their water and wastewater facilities to OWASA. We work to provide high quality water and wastewater services through responsible, sustainable, and creative stewardship of the resources and assets we manage. We do this with a productive, empowered, talented, and diverse work force, which strives for excellence. Please click here to read our Mission and Values Statement.

Our services are funded from our rates and fees, which reflect legal requirements to use the "cost of service" approach in setting rates, fees and charges. OWASA provides services within a basic framework of State law, our 1977 Agreements of Sale and Purchase with the University and the Towns, certain contractual obligations to holders of OWASA Revenue Bonds, and so forth.

Our Customer Service Office is in our Administration Building at 400 Jones Ferry Road in Carrboro (next to the Jones Ferry Road Water Treatment Plant and Barnes Street-Jones Ferry Road intersection. Our normal walk-in hours for the Customer Service office are Monday through Friday, 8 a.m. to 5:00 p.m. Telephone hours are Monday through Friday, 8 a.m. to 5:00 p.m. We are closed on major holidays. Here is a map to our main offices.

OWASA is a member of the American Water Works Association, Association of Metropolitan Sewerage Agencies, Association of Metropolitan Water Agencies, and the Water Environment Federation,