Contact Information

Got a question, comment or tip and don't know where to turn? Here's the quickest way to reach the right OWASA staff.

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IMPORTANT:

To report a leak, line rupture, loss of service or other water/sewer emergency during business hours, dial (919) 968-4421. After hours please follow the recorded directions to report an emergency. OWASA's overnight voice mail system can also be accessed by dialing (919) 968-4421.

FOR YOUR SAFETY, PLEASE CALL 811 TO HAVE UNDERGROUND UTILITY LOCATIONS MARKED BEFORE YOU DIG. Read more...

CUSTOMER SERVICE:

For the Customer Service items below, please call us at (919) 968-4421 or send an e-mail to Customer Service

COMMENTS, QUESTIONS AND REQUESTS ABOUT BILLS

QUESTIONS ABOUT ACCOUNTS, RETURNED CHECKS, CUT-OFFS, BANK DRAFTS, CREDIT REFERENCES, PAYMENT EXTENSIONS, CUSTOMER COMPLAINTS, QUESTIONS ABOUT METER READING

ASSESSMENT BILLS, SIGN-UPS FOR NEW CUSTOMERS/CHANGE OF ADDRESS, QUESTIONS ABOUT PAYMENTS

CUSTOMER SERVICE AND CUSTOMER SERVICE POLICIES

QUESTIONS ABOUT BONDS, THE ANNUAL BUDGET AND OWASA INVESTMENTS, OR GENERAL INFORMATION ABOUT ACCOUNTING/BANKS
Kevin Ray, Director of Finance and Customer Service,
(919) 537-4236, kray@owasa.org

QUESTIONS ABOUT BIDS, PURCHASING ISSUES, SURPLUS PROPERTY DISPOSAL
Jan Bryant-Berry, Purchasing,
(919) 537-4216, jberry@owasa.org

EMERGENCIES, SPECIFIC REQUESTS, QUESTIONS & COMMENTS, GOVERNMENT AFFAIRS
Ed Kerwin, Executive Director,
(919) 537-4211, ekerwin@owasa.org

GENERAL INFORMATION REQUESTS AND COMMENTS, BLUE THUMB NEWSLETTER, OWASA WEBSITE, CONSERVATION, SEASONAL WATER CONSERVATION RATES, ETC.
Greg Feller, Public Affairs,
(919) 537-4267, gfeller@owasa.org

GENERAL MANAGER OF OPERATIONS:

QUESTIONS ABOUT OWASA OPERATIONS -- WATER/WASTEWATER PLANTS, DISTRIBUTION SYSTEM ETC.
John Greene, General Manager of Operations,
(919) 537-4218, jgreene@owasa.org

OWASA BOARD OF DIRECTORS, BOARD OF DIRECTORS' MEETINGS, MINUTES, POLICIES ADOPTED BY THE BOARD, AND OWASA'S RECORDS
Andrea Orbich, Executive Assistant,
(919) 537-4217, aorbich@owasa.org

TOURS OF THE JONES FERRY ROAD WATER TREATMENT PLANT, AND THE CANE CREEK RESERVOIR
Marsha Fearrington, Administrative Assistant,
(919) 537-4275, mfearrington@owasa.org

TO REPORT LINE BREAKS OR OTHER EMERGENCIES, LOCATE WATER/SEWER LINES OR VALVES, REPORT METER PROBLEMS, SPRINKLER SYSTEM PROBLEMS, DISCOLORATION OF WATER
Betty Watkins, Administrative Assistant,
(919) 537-4226 or (919) 537-4292

QUESTIONS ABOUT EASEMENTS, PROBLEMS WITH WATER/SEWER REPAIRS
Thurman Green, Distribution/Collection Systems Manager,
(919) 537-4224, tgreen@owasa.org

QUESTIONS ABOUT MAJOR OWASA PROJECTS
Mason Crum , Director of Engineering and Planning,
(919) 537-4241, mcrum@owasa.org

QUESTIONS ABOUT LONG-RANGE AND REGIONAL PLANNING AND WATERSHED PROTECTION
Ed Holland, Director of Planning,
(919) 537-4215, eholland@owasa.org

GENERAL QUESTIONS ABOUT FEES OR PERMITS, FEES OR TAP-ON FEES FOR NEW CONSTRUCTION, DISPATCHING INFO TO ENGINEERS, TECHNICIANS OR INSPECTORS
Rita Jones, Administrative Assistant,
(919) 537-4214, rjones@owasa.org

HUMAN RESOURCES:

JOB OPENINGS
Lisa Johnson, Human Resources Generalist,
(919) 537-4237, ljohnson@owasa.org

QUESTIONS ABOUT PERSONNEL POLICIES
Gwen Burston, Director of Human Resources,
(919) 537-4213, gburston@owasa.org

SAFETY AND TRAINING
Stephanie Glasgow, Safety and Training Administrator,
(919) 537-4223, sglasgow@owasa.org

QUESTIONS ABOUT WATER QUALITY
Sandra Bradshaw, Laboratory Manager,
(919) 537-4206, sbradshaw@owasa.org

OR

Rachel Monschein, Water Treatment Plant Lab Supervisor,
(919) 537-4227, rmonschein@owasa.org

OR

Pat Edmonds, Wastewater Treatment Plant Laboratory Supervisor,
(919) 537-4356, pedmonds@owasa.org

JONES FERRY ROAD WATER TREATMENT PLANT:

MASON FARM WASTEWATER TREATMENT PLANT:

Ken Loflin , Water Supply and Treatment Manger,
(919) 537-4232, kloflin@owasa.org

Old Mason Farm Road, Chapel Hill
Damon Forney, Wastewater Treatment Plant Manager,
(919) 537-4352, dforney@owasa.org

Bob Glosson, Senior Assistant Lake Warden,
(919) 942-8007, ulake@owasa.org

CANE CREEK RESERVOIR:

Eric Barnhardt, Lakes Warden,
(919) 942-5790, ccreek@owasa.org