Welcome to OWASA

Hurricane Season

It's hurricane season until the end of November. Have an emergency preparedness plan in place! This includes storing 1 gallon of water per person per day (enough for about 3 to 7 days). Consider storing more for children, nursing mothers, sick people and pets. Purchase bottled water or prepare your own containers of water at home (make sure to wash the containers thoroughly), and sign-up for emergency alerts (OC alerts!). Learn more here.


Annual Wastewater Report Card

From July 2018 to June 2019, OWASA treated about 3 billion gallons of wastewater for the Carrboro-Chapel Hill community! We are pleased to launch our Wastewater Report Card and share that we met or surpassed all Federal and State standards. The Report Card is a snapshot of OWASA’s wastewater treatment process. It includes tips on how community members can help protect the wastewater system and information on how OWASA maintains the system. It will be mailed to all OWASA account holders. Printed copies can also  be requested by contacting 919-968-4421 or info@owasa.org.


Wastewater pipe repair: Highway 54 & Raleigh Road

The wastewater pipe under Highway 54 and along Raleigh Road delivers half of the community's wastewater flow to the Wastewater Treatment Plant. About 700 feet of this pipe is corroded so we've developed a plan to replace it, starting with the installation of a bypass pipe at Oakwood Drive (so we can re-route the wastewater to access the corroded pipe). We anticipate the project will be complete in September. We apologize for any inconvenience throughout the project and will minimize disruptions as much as possible. View the updates page for project information and upcoming Community Construction Briefings.


Save water and save money - with Agua Vista

Track your water use with Agua Vista, the dedicated portal where you can view your daily water use and set leak alerts – savings for the planet and your pocketbook! Agua Vista offers the convenience of managing your water needs all in one place: track your use by the hour, day, week, or month; get customized tips on how to conserve; pay your bill plus view your billing history; and more. View more benefits and how to register now!



OWASA is Carrboro-Chapel Hill's community-owned, non-profit agency providing high quality water, sewer (wastewater), and reclaimed water services. In partnership with communities we serve, we are responsible stewards of our community’s sustainable resources.

In employment, business operations including but not limited to contracting and in all services to the community, OWASA does not discriminate based on race,  creed,  color,  religion, gender, age, sexual  orientation, national origin or political affiliation. 

Our Customer Service Office is in our Administration Building at 400 Jones Ferry Road in Carrboro (next to the Jones Ferry Road Water Treatment Plant and the Barnes Street-Jones Ferry Road intersection). Our normal office hours are Monday through Friday, 8:00 AM to 5:00 PM. We are closed on major holidays. Here is a map to our main offices.