Advanced Metering Infrastructure (AMI): On March 24, 2016, the OWASA Board of Directors determined that adoption and full implementation of the AMI project is in the best interests of its customers, determined to proceed with implementation of the AMI Project, and authorized staff to proceed with implementation planning and the procurement phase including investigation of giving customers the choice of opting out of having an AMI meter. We expect to receive proposals in the fall of 2016. After contracts are awarded, installation of the AMI system could take 18 months to two years. For more information, please click here.
For the results of our 2015 customer survey, please click here.
We are a public, non-profit agency that provides water, sewer (wastewater) and reclaimed water services to the Carrboro-Chapel Hill community in southern Orange County, North Carolina.
We provide our customers with high quality drinking water and wastewater services through responsible, sustainable and creative stewardship of the resources and assets we manage.
In May 2011, OWASA became the ninth water utility in the United States to receive the Partnership for Safe Water's "Excellence in Water Treatment" award for achieving the highest level of performance in drinking water treatment. Please click please click here for additional information from the Partnership for Safe Water. In 2016, we received the Partnership's award for award for 5 years of excellence in drinking water treatment.
Our Customer Service Office is in our Administration Building at 400 Jones Ferry Road in Carrboro (next to the Jones Ferry Road Water Treatment Plant and the Barnes Street-Jones Ferry Road intersection). Our normal office hours are Monday through Friday, 8:00 AM to 5:00 PM. We are closed on major holidays. Here is a map to our main offices.