Welcome to OWASA

It's still hurricane season so have a preparedness plan in place! Store 1 gallon of water per person per day, for 3 to 7 days. Plus sign up for Orange County alerts for updates in times of emergency.


On October 1st, OWASA’s rates increased 2%. Payments from customers are invested in the community’s water and wastewater infrastructure – for upgrades to critical pipes, pumps, equipment, and more – to enable reliable delivery of high quality water and wastewater services. Your bill will be prorated and the additional details may cause a multi-page bill this month. 



OWASA is Carrboro-Chapel Hill's community-owned, non-profit agency providing high quality water, sewer (wastewater), and reclaimed water services. In partnership with communities we serve, we are responsible stewards of our community’s sustainable resources.

In employment, business operations including but not limited to contracting and in all services to the community, OWASA does not discriminate based on race,  creed,  color,  religion, gender, age, sexual  orientation, national origin or political affiliation. 

Our Customer Service Office is in our Administration Building at 400 Jones Ferry Road in Carrboro (next to the Jones Ferry Road Water Treatment Plant and the Barnes Street-Jones Ferry Road intersection). Our normal office hours are Monday through Friday, 8:00 AM to 5:00 PM. We are closed on major holidays. Here is a map to our main offices.