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Request OWASA Service

Service Connection

Date Connection is Requested
We need at least 24 hours' notice, Monday through Friday, to connect service.
If there are no leaks and everything is turned off, no one need be at the home/business
for our connection work.

Customer Information

Customer Name
Service Address 1
Service Address 2
Service City
Service State
Service Zip Code
Are you the owner of the above service address?
Previous Address 1
Previous Address 2
Previous City
Previous State
Previous Zip Code

Billing Information

Same as Customer Information?
Billing Address 1
Billing Address 2
Billing City
Billing State
Billing Zip Code
Home/Cell Phone
Work Phone
Email Address
Employer/Student Information
*Social Security #/Federal Tax ID

*We require your Social Security or Federal Tax identification number because more than one person may have the same name. We need to be able to confirm your identity before we release confidential account information and to contact the right person if a bill collection process were to become necessary.
Would you like to enroll in direct draft?

Bank Information

Bank Name
Bank Account Number
Is this a Checking Account?
Bank Routing Number
I hereby authorize Orange Water and Sewer Authority of Carrboro, NC to initiate debit or credit entries to my Checking or Savings Account for the payment of monthly water and/or sewer charges billed to the above-referenced OWASA account.
this authority will remain in force until OWASA and the Bank have recieved written notification from me at least 30 days before its termination. This includes the right to stop payment of a debt entry by notification to the Bank prior to the date the charge is made. Also, if an erroneous debit entry is initiated by OWASA, I hereby grant OWASA permission to make correcting debit or credit entries to my account. I understand that I should have a $0.00 balance before submitting this form, because OWASA does not draft past due balances.

Taste of Hope Customer Assistance Program

For pennies per month, you can help families in need through the Taste of Hope program! As a donor, your monthly OWASA bill will be rounded up to the next dollar and the added amount will go to the Inter-Faith Council for Social Service (IFC). The IFC provides temporary help to local families unable to pay OWASA bills. Cost to donate: less than $12 per year. (Please click here, see our brochure, or call OWASA Public Affairs at 537-4267 for more information.)


OWASA may require security deposits from customers to ensure payment of the final bill. To offset administrative costs in handling these monies, no interest is paid on security deposits.

Security deposits shall be required on all accounts other than those in the name of (1) owners of residential properties, whether detached or attached units, who can provide a satisfactory credit history or reference to OWASA; and (2) local, State and Federal governments or agencies thereof. Security deposits shall be required for accounts other than those in (1) and (2) above and shall be $50 or $100 (depending on creditworthiness) for residential customers. All security deposits must be paid at the time application for service is made and in advance of service initiation.

Any residential customer whose service has been disconnected for non-payment of billing charges twice within a six month period of time and who has not previously given a security deposit will be required to pay a security deposit of $50 or $100 (depending on creditworthiness) before reconnection of service.

Non-residential security deposits may be required based on creditworthiness and will be computed as one or two times the average monthly bill of the previous customer at the same location over the past calendar year. If there is no previous customer at the service location, the security deposit will be determined by OWASA based on the best information available, such as OWASA’s experience with similar types, sizes, etc. of businesses.

Repeated disconnections will require additional security deposits until the customer has accumulated a security deposit balance, which will cover an average of three months’ billing charges.

Security deposits may be refunded upon written request after the customer has established a satisfactory payment history for twelve (12) consecutive months. Otherwise, security deposits will be applied to the final bill when a customer's account is terminated.

Security deposits must be paid before service starts. Residential security deposits are refunded when the customer has a satisfactory payment history for 12 consecutive months. Otherwise, security deposits are applied to the final bill. For information on how to pay the security deposit by credit card, cash or check, please visit or call OWASA Customer Service at 919-537-4343. PLEASE NOTE: Our Service Initiation Fee ($45) will be on your first bill ($80 for service connections after normal office hours).

I hereby certify that all of the information that I have provided above is true and accurate, and agree to the terms and conditions above. If the water meter serves more than one address, I also certify that I am the owner of this property, and will maintain this account in my name until the property is sold.