Service Connection | Orange Water and Sewer Authority
Request OWASA Service
We need at least 24 hours' notice, Monday through Friday, to connect service.
If there are no leaks and everything is turned off, no one need be at the home/business
for our connection work.
*We require your Social Security or Federal Tax identification
number because more than one person may have the same name. We need to be able to
confirm your identity before we release confidential account information and to
contact the right person if a bill collection process were to become necessary.
Care to Share Customer Assistance Program
You can help families in need through the Care to Share program. As a donor, your contribution will be used to help local families unable to pay OWASA bills. There are three ways you can contribute to the program:
- Contribute monthly through your OWASA bill
- Make a lump-sum gift
- Give an honorary/memorial gift
Contributions are administered by the Inter-Faith Council for Social Services (IFC), a non-profit agency which has helped local families in need since 1963.
To make a lump-sum or honorary/memorial gift, please contact the IFC directly.
Yes, please sign me up to contribute to Care to Share through my monthly OWASA bill.
OWASA may require security deposits from customers to ensure payment of the final bill. To
offset administrative costs in handling these monies, no interest is paid on security deposits.
Security deposits shall be required on all accounts other than those in the name of (1) owners
of residential properties, whether detached or attached units, who can provide a satisfactory
credit history or reference to OWASA; and (2) local, State and Federal governments or agencies
thereof. Security deposits shall be required for accounts other than those in (1) and (2) above
and shall be $50 or $100 (depending on creditworthiness) for residential customers. All security
deposits must be paid at the time application for service is made and in advance of service
Any residential customer whose service has been disconnected for non-payment of billing charges
twice within a six month period of time and who has not previously given a security deposit will
be required to pay a security deposit of $50 or $100 (depending on creditworthiness) before
reconnection of service.
Non-residential security deposits may be required based on creditworthiness and will be computed
as one or two times the average monthly bill of the previous customer at the same location over
the past calendar year. If there is no previous customer at the service location, the security
deposit will be determined by OWASA based on the best information available, such as OWASA’s
experience with similar types, sizes, etc. of businesses.
Repeated disconnections will require additional security deposits until the customer has accumulated
a security deposit balance, which will cover an average of three months’ billing charges.
Security deposits may be refunded upon written request after the customer has established a
satisfactory payment history for twelve (12) consecutive months. Otherwise, security deposits
will be applied to the final bill when a customer's account is terminated.
Security deposits must be paid before service starts. Residential security deposits are refunded
when the customer has a satisfactory payment history for 12 consecutive months. Otherwise,
security deposits are applied to the final bill. For information on how to pay the security
deposit by credit card, cash or check, please visit or call OWASA Customer Service at
919-537-4343. PLEASE NOTE: Our Service Initiation Fee ($45) will be on your first
bill ($80 for service connections after normal office hours).
I hereby certify that all of the information that I have provided above is true
and accurate, and agree to the terms and conditions above. If the water meter serves
more than one address, I also certify that I am the owner of this property, and
will maintain this account in my name until the property is sold.