We don’t go through our daily lives predicting leaks, wastewater overflows or water-line ruptures, but by definition, the unexpected happens at the moment you least expect it. While we can’t predict when emergencies arise, there are ways to be more prepared for when they strike.
To report a leak, line ruptures, loss of service, wastewater backup, overflow or other emergencies:
Monday through Friday
8:00 a.m. to 5:00 p.m.
Follow the directions in our recorded message.
For emergencies such as a crime or fire, or to request an ambulance, dial 911.
Sometimes when a pipe breaks or a major weather event occurs, such as during hurricane season, water service can be interrupted. We recommend always being prepared for an emergency.
We recommend always having a reserve of bottled water on hand.
Bottled water should not be used after the expiration date because of the potential for bacteria to grow in the water over time. However, expired water can be marked and saved for non-drinking purposes, such as flushing toilets.
If you have advance notice before an emergency or service interruption, use your bathtub as a reservoir to save for flushing your toilet.
You can flush a toilet with a tank only once after water service has been interrupted. If you have a toilet without a tank or if the tank is empty, you can flush the toilet by pouring a gallon of water into the bowl. If possible, flush with non-drinking water, such as water from a creek, pond, well or rain barrel.
If you must vacate your home or business, you’ll need to turn off the water using this shut-off valve. Because of the possibility of damage to fixtures or pipes in a home or business, make sure you know and mark the location of the emergency shut-off valve in your plumbing system. The shut-off valve may be in a closet near the front of the house or building, or possibly in a crawlspace, if you have one.
If there is discoloration or air in the water, run cold water in a bathtub for a few minutes until the water and/or air bubbles clear up. If the water is not clear within about five minutes, please contact OWASA’s 24-hour Customer Service line at (919) 968-4421.
If your water is off or has low pressure and if you did not receive a notice from us about a planned interruption, please contact us at (919) 968-4421 and we will investigate.
Wastewater service interruptions can occur during major weather events or if OWASA needs to clear out a backup or blockage. If you cannot use toilets, showers or other appliances due to a backup, limit water use to essentials, such as flushing solids. To reduce backups or wastewater blockages, follow our recommendations on what not to put down your drain.