To access account information and pay your bill, login at Manage My Account or call us at (919) 537-4343.
- Pay Online
Pay your bill on-line by credit/debit card (VISA, MasterCard or Discover), or sign-up for automatic monthly drafting of your bank account or charge to your credit/debit card.
- Online Account Information
View your water use history, past and current bills, make payments, sign-up to receive bill notices by e-mail, request to have your meter re-read, and more.
- Receive Bill Notices by E-mail
Sign-up for paperless billing.
- Sign-up to Pay Your Bill by Automatic Bank Draft or Debit/Credit Card payment
Would you like to have your OWASA bills paid automatically each month from your bank account or charged to your debit or credit card? Follow the Manage My Account link to visit our bill presentment and bill payment web portal to enroll.
- Access Account Information and Pay Your Bill by Telephone
With your 14-digit OWASA account number, you can access account information 24 hours a day by calling (919) 537-4343. You can find your account number on your bill; it begins with the numbers 05, 06 or 07. During weekday office hours (8 AM to 5 PM), you can call 919-537-4343 to pay your bill by telephone with a Visa, Discover or MasterCard.
- Pay In Person
We accept cash, checks, debit cards, money orders, VISA, MasterCard and Discover in our office at 400 Jones Ferry Road, Carrboro. When our office is closed, you can leave a payment in either the box to the right of our front doors, or the box on the access road to the front of our building.
- Pay by Mail (please do not send correspondence to this address)
PO Box 602659
Charlotte, NC 28260-2659
Correspondence other than bill payments should be mailed to OWASA Customer Service at 400 Jones Ferry Road, Carrboro, NC 27510. For more information, please contact OWASA Customer Service at 919-537-4343 or CustomerService.
- Start / Stop Service
Submit a request for service to be connected
Submit a request for service to be disconnected
- Understanding OWASA's Bills
View an explanation of OWASA's monthly bill for individually-metered residential customers
View an explanation of OWASA's monthly bill for businesses and other non-residential customers