Blue Thumb, May 2012


To improve our services and communications with customers, we are seeking opportunities to meet with civic groups and organizations.

If your neighborhood association, club or professional group is interested in meeting and talking with OWASA representatives, we would welcome the opportunity to do so.

We would be glad to provide information on topic(s) you are interested in, such as:

  • our future water supplies,
  • water conservation,
  • drinking water quality,
  • customer service,
  • water treatment processes,
  • lake recreation,
  • our rates and fees,
  • the cost and value of water, and
  • sewer easements.

However, our first objective is to listen to what you and other customers have to say about what we should do better, do more or less of, do differently, etc.

We are committed to continuously improving the quality of our services.

It is essential for us to continue to learn what our customers think about  OWASA and what they most want from us.

We also offer presentations to local schools about our community’s water sources and systems, water conservation, etc.

We invite you to contact us at 919-537-4267 or to arrange a meeting with your community group or (for teachers) a class presentation.



There are many ways to help families in need in our community. In cooperation with the Inter-Faith Council for Social Service (IFC), we offer our customers an opportunity to help other people through a program that is simple and flexible. 

You can give to the Taste of Hope program through your monthly OWASA bills. You choose the amount to donate and it is added to your bill each month. Your donation may be any specific dollar amount or you can choose to have your bill rounded up to the nearest dollar.

The IFC, which administers the Taste of Hope program, will use your donation to help a local family that is unable to pay its OWASA bill. We rely on donations to fund the Taste of Hope program because OWASA is not permitted to use normal revenues to provide financial assistance to customers.

To sign up or get more information, please contact us at 919-537-4343 or  or click here.

Safe Disposal of

Prescription Medication

The possible effects of pharmaceutical compounds in creeks, rivers and lakes on fish and amphibians are an area of scientific study.  

Similarly, there is concern that pharmaceutical compounds in natural waterways can enter public water supplies and may affect human health.

Because treatment plants are not designed to remove medication compounds, we recommend the guidelines below (based on U.S. Food and Drug Administration information) for disposal of unused prescription medication:

  • Follow any specific disposal instructions on the drug label or patient information that accompanies the medication.
  • Do not flush prescription drugs down the toilet.
  • Take advantage of community drug take-back programs when available for citizens to bring unused drugs to a central location for proper disposal. In Carrboro-Chapel Hill, there is not now a continuous drug take-back program. However, medication drop-off events are held from time to time; please watch and listen for notices in local news. 
  • If no instructions are on the drug label and no take-back program is available in your area, put the drugs in the trash, but first:
  • Take the medications out of their original containers and mix them with an undesirable substance, such as used coffee grounds or kitty litter. The medication will be less appealing to children and pets, and unrecognizable to people who may intentionally go through your trash.
  • Put the medication in a sealable bag, empty can, or other container to prevent the medication from leaking or breaking out of a garbage bag.
  • On the medication container, remove or make illegible the identifying information such as your name and the prescription number.



Please note our new address below for mailing bill payments. Our Post Office box number and zip code have changed.

OWASA, P O Box 602659, Charlotte, NC 28260-2659

If you do on-line banking, you will need to update the OWASA mailing address with your bank.

Correspondence other than bill payments should be mailed to OWASA Customer Service at 400 Jones Ferry Road,

Carrboro, NC 27510. For more information, please contact OWASA Customer Service at 919-537-4343 or