Christmas and New Year’s holidays

OWASA’s offices at 400 Jones Ferry Road, Carrboro, will close on Wednesday, Thursday and Friday, December 23-25, for the Christmas holiday and on Friday, January 1 for New Year’s.

Birdwatching will resume on Wednesday, December 30

The Cane Creek Reservoir will also be closed. Birdwatching on Wednesdays from 7 to 11 AM at the Cane Creek Reservoir will resume on December 30 and continue through March 23, 2016. For more information about the birdwatching program, please click here.

Contacting OWASA for assistance when offices are closed

When OWASA’s offices are closed, personnel are on call to respond to service interruptions, leaks in OWASA pipes, wastewater overflows, etc.

Customers are welcome to call OWASA at 919-968-4421 at any time. OWASA personnel at the Jones Ferry Road Water Treatment Plant are on duty at all times and they receive calls to OWASA after normal business hours.

Account information and payment options

Customers may get account information or make on-line bill payments at any time through the Manage My Account link on the OWASA website, VISA®, MasterCard® and Discover® are accepted.

Customers may also get information about account balances, payment due dates, etc. by calling OWASA’s 24-hour Customer Service line, 919-537-4343. It is necessary for a customer to use the 14-digit account number from her or his OWASA bill to get information through this line.

Customers may leave bill payments in the box at the driveway in front of the OWASA Administration Building. The Administration Building at 400 Jones Ferry Road, Carrboro is near Barnes Street and just west of the Jones Ferry Road Water Treatment Plant. Customers are asked to include their account numbers on checks.

For more information:

Denise Battle, Customer Service Manager, 919-537-4293 or

Customer Service staff: 919-537-4343 or