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We are experiencing technical difficulties with the launch of our new website. If you do not receive a response within one business day of the form submission, please email info@owasa.org directly, call Customer Service at (919) 968-4421, or use the chat function in the bottom right of your screen. We apologize for this inconvenience.

400 Jones Ferry Rd. Carrboro, NC 27510

Hours of Operation
Monday – Friday
8 a.m. – 5 p.m

Customer Service
(919) 537-4343

Frequently Asked Questions

You may find a quick answer to some common questions below.

How can I pay my bill?

We offer many different ways to pay your OWASA bill. If you have already registered an online account, you can pay your bill through Agua Vista, but if you haven’t registered yet, read about more options to pay your bill.

How do I start/stop service with OWASA?

If you’re new to the neighborhood, welcome to the Carrboro-Chapel Hill community! Read how to start service, or go ahead and fill out a connect-service form. If you need to stop service, you can fill out this form.

What rates and charges make up my OWASA bill?

OWASA charges cost-of-service fees, which means we only charge as much as it costs to provide service to you. If you’d like to learn more about how we calculate your monthly bill, you can read more about the process or check out our full rate schedule.

How can I lower my monthly OWASA bill?

There are many ways to conserve water, which also helps lower your bill – savings for the planet and your pocketbook. Learn how to save water and save money.

If you need immediate assistance with paying your water bill, we also offer resources. We offer installment plans and payment extensions, as well as a list of agencies that may be able to help.

I’m having a water emergency. What do I do?

In case of a water emergency, such as unexpected loss of service, a leak in an OWASA pipe, shut-off service during plumbing repair, sewage overflow or a backup, please call us at 919-968-4421 at any time of day.

Call Before You Dig

Please dial 811 before you dig in a street right-of-way, public space or utility easement, so that local utilities can first mark the location of underground utilities. Learn more about regulations associated with digging.

Staff Information

Need to directly contact one of our staff members or want to learn more about each department? Click below to see a full directory.

Report a Problem

In case of a water or wastewater emergency, such as unexpected loss of service, a leak in an OWASA pipe, shut-off service during plumbing repair, sewage overflow or a backup:

During Normal Business Hours
Monday – Friday 8 a.m. – 5 p.m.
(919) 968-4421

After Hours
Call (919) 968-4421 and follow the directions in our recorded message.

For emergencies sucsh as a crime or fire, or to request an ambulance, dial 911.