2017

• July: Work to resolve taste and odor in drinking water, summer interns at OWASA, update on Advanced Metering Infrastructure project, OC Alerts andOWASA's need for current contact information for customers, sixth year in a row with no increase in monthly rates
• February: Proper disposal of fat, oil and grease helps prevent wastewater overflows; annual chlorine disinfection in March may cause chlorine taste and odor in drinking water in March and early April; what backflow prevention is and why it is important; Care to Share customer assistance program; open houses on April 8 and 22 as part of our 40th anniversary celebration

2016

1. December 2016-January 2017: Caps on clean-out pipes of private sewer laterals, new Pay by Text option, Care to Share customer assistance program, OC Alerts
2. October-November: Please use chloramine-resistant toilet flappers; Ms. Yinka Ayankoya joins the OWASA Board of Directors; bill payment period extended from 21 to 25 days 
3. June-July: Asset Management, budget for July 2016 - June 2017 includes no increase in monthly rates for the fifth year in a row
4. April: Advanced Metering Infrastructure, annual mowing of easements, lake recreation schedule 
5. February: OWASA Board of Directors welcomes comments on Advanced Metering Infrastructure; safety of our drinking water; annual change to chlorine disinfection in March

2015

• November: Free testing of our water on request, OC Alerts, 2015 customer survey, information for customers with recirculating water heaters
• October: Customer survey, appointment of Barbara Middleton-Foushee to the OWASA Board, Care to Share customer assistance program, on-line account services, sewer easements
• September: Energy management planning including community engagement, new Board Members, no increase in monthly rates
• June: Water conservation and our community
• April-May: Proposed budget includes no increase in monthly rates; lake recreation
• February: May we help you? Chlorine taste and odor in our drinking water in March due to annual change in how we disinfect drinking water; how to sign up for automated notices via OC Alerts 

2014

• December: Improvements at Mason Farm Wastewater Treatment Plant reduce electricity use and related greenhouse gas emissions 30%
• June: Free tags available for water shut-off-valves in plumbing systems, kayaks for rent at our lakes, the purpose and need for backflow prevention valves at some locations (pdf)
• April: Adoption of new Strategic Plan, Friday added to University Lake recreation schedule, etc. (pdf of printed version)
• February: Protecting the quality and supply of our drinking water; chlorine taste and odor may be noticeable in our water in March and early April due to annual disinfection change (pdf of printed version);  webpage version with links (html) 

2013

• Fall
  Questions and answers about water and sewer pipes and plumbing systems (pdf of printed version); webpage version (html)
• Summer
  Our rates and service quality
• April-May
  Budget and rate hearings scheduled for Thursday night, May 23rd in Chapel Hill Town Hall; 2013 lake recreation schedule  
• February
   Energy-saving improvements at Mason Farm Wastewater Treatment Plant; chlorine taste and odor in our water in March and early April; how to remove chlorine taste/odor 

2012

• October
  Customer Satisfaction Survey
• July
  If your water use is higher than expected 
• May
  Let's talk
  February
  Conservation: a top priority 

2011

• October
  Our focus: water quality, reliability and sustainability 
• September
  Infrastructure investments maintain service quality and reliability  
• June
  OWASA becomes the ninth water utility in the U.S. to receive the "Excellence in Water Treatment" award from the Partnership for Safe Water  
• February
  A message to our customers about the Taste of Hope Customer Assistance Program 

2010

•  April
  How does OWASA use your dollars?
• July
  About our rate increase
• November
  OWASA offers paperless billing, on-line account access

2009

• January
  What is OWASA? Our Mission and Values
• July
  Why our rates are increasing
• October
  OWASA seeks feedback on draft water supply plan
• November
  Our commitments to excellent customer service; why we clear easements

2008

• August
  Year-round water use restrictions remain in effect; rates to rise in October; new customer service manager
• September
  Please help customers in need; Taste of Hope Customer Assistance Program
• October
  Important information about our rate increase

2007

• February
  OWASA invests in automated meter technology; new OWASA Board Members
• March
  Changes proposed in water loss adjustment policy
• July
  Water and sewer rate increases approved; new Board members; change in notice policy for past due bills; call 811 to have underground utility locations marked before you dig
• September
  OWASA declares water supply advisory; new Board Member

2006

• February
  For quality and value: OWASA tap water; water supply update; new OWASA Board Member
• March
  Community outreach meeting; wastewater filtration begins; water watch update
• May
  Water supply advisory declared; land/water conservation bonds supported
• July
  UNC and OWASA sign reclaimed water contract; an emergency shut-off valve saves water, time and money
• October
  OWASA continues to meet water quality standards; Taste of Hope Customer Assistance Program; water/sewer rate increase