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OWASA
Orange Water and Sewer Authority
A public, non-profit agency providing water, sewer & reclaimed water services to the Carrboro-Chapel Hill community.
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Customer Newsletter Archive
2018
April/May
Meter Upgrades are Underway; Please Lend a Hand with Care to Share; Reducing Our Use of Energy to Deliver Drinking Water and Clean Wastewater
2017
December
OWASA's Open House; Ray DuBose and John Morris join OWASA Board; OWASA resumes fluoridation of drinking water
July
Work to resolve taste and odor in drinking water, summer interns at OWASA, update on Advanced Metering Infrastructure project, OC Alerts and OWASA's need for current contact information for customers, sixth year in a row with no increase in monthly rates
February
Proper disposal of fat, oil and grease helps prevent wastewater overflows; annual chlorine disinfection in March may cause chlorine taste and odor in drinking water in March and early April; what backflow prevention is and why it is important; Care to Share customer assistance program; open houses on April 8 and 22 as part of our 40th anniversary celebration
2016
December
Caps on clean-out pipes of private sewer laterals, new Pay by Text option, Care to Share customer assistance program, OC Alerts
October
Please use chloramine-resistant toilet flappers; Ms. Yinka Ayankoya joins the OWASA Board of Directors; bill payment period extended from 21 to 25 days
June
Asset Management, budget for July 2016 - June 2017 includes no increase in monthly rates for the fifth year in a row
April
Advanced Metering Infrastructure, annual mowing of easements, lake recreation schedule
February
OWASA Board of Directors welcomes comments on Advanced Metering Infrastructure; safety of our drinking water; annual change to chlorine disinfection in March
2015
November
Free testing of our water on request, OC Alerts, 2015 customer survey, information for customers with recirculating water heaters
October
Customer survey, appointment of Barbara Middleton-Foushee to the OWASA Board, Care to Share customer assistance program, on-line account services, sewer easements
September
Energy management planning including community engagement, new Board Members, no increase in monthly rates
June
Water conservation and our community
April-May
Proposed budget includes no increase in monthly rates; lake recreation
February
May we help you? Chlorine taste and odor in our drinking water in March due to annual change in how we disinfect drinking water; how to sign up for automated notices via OC Alerts
2014
December
Improvements at Mason Farm Wastewater Treatment Plant reduce electricity use and related greenhouse gas emissions 30%
June
Free tags available for water shut-off-valves in plumbing systems, kayaks for rent at our lakes, the purpose and need for backflow prevention valves at some locations (pdf)
April
Adoption of new Strategic Plan, Friday added to University Lake recreation schedule, etc. (pdf of printed version)
February
Protecting the quality and supply of our drinking water; chlorine taste and odor may be noticeable in our water in March and early April due to annual disinfection change (pdf of printed version);
webpage version with links (html)
2013
Fall
Questions and answers about water and sewer pipes and plumbing systems (pdf of printed version)
;
webpage version (html)
Summer
Our rates and service quality
April-May
Budget and rate hearings scheduled for Thursday night, May 23rd in Chapel Hill Town Hall; 2013 lake recreation schedule
February
Energy-saving improvements at Mason Farm Wastewater Treatment Plant; chlorine taste and odor in our water in March and early April
; how to remove chlorine taste/odor
2012
October
Customer Satisfaction Survey
July
If your water use is higher than expected
May
Let's talk
February
Conservation: a top priority
2011
October
Our focus: water quality, reliability and sustainability
September
Infrastructure investments maintain service quality and reliability
June
OWASA becomes the ninth water utility in the U.S. to receive the "Excellence in Water Treatment" award from the Partnership for Safe Water
February
A message to our customers about the Taste of Hope Customer Assistance Program
2010
April
How does OWASA use your dollars?
July
About our rate increase
November
OWASA offers paperless billing, on-line account access
2009
January
What is OWASA? Our Mission and Values
July
Why our rates are increasing
October
OWASA seeks feedback on draft water supply plan
November
Our commitments to excellent customer service; why we clear easements
2008
August
Year-round water use restrictions remain in effect; rates to rise in October; new customer service manager
September
Please help customers in need; Taste of Hope Customer Assistance Program
October
Important information about our rate increase
2007
February
OWASA invests in automated meter technology; new OWASA Board Members
March
Changes proposed in water loss adjustment policy
July
Water and sewer rate increases approved; new Board members; change in notice policy for past due bills; call 811 to have underground utility locations marked before you dig
September
OWASA declares water supply advisory; new Board Member
2006
February
For quality and value: OWASA tap water; water supply update; new OWASA Board Member
March
Community outreach meeting; wastewater filtration begins; water watch update
May
Water supply advisory declared; land/water conservation bonds supported
July
UNC and OWASA sign reclaimed water contract; an emergency shut-off valve saves water, time and money
October
OWASA continues to meet water quality standards; Taste of Hope Customer Assistance Program; water/sewer rate increase
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