Customer Service

Contact Customer Service

400 Jones Ferry Road
Carrboro, NC 27510

Monday – Friday
8 AM to 5 PM

(919) 537-4343 or 

(919) 968-4421

Our Commitments to You

Please Tell Us How We Are Doing!

We are committed to providing excellent customer service. Please contact our Customer Service staff whenever you have a question, request or comment.

  • Information we want you to have before you start service
  • Information for new customers
  • Billing & Payments
    Pay your bill, access account information, start or stop service, or sign up to receive bill notices by email
  • Rates, Fees & Charges
    Review how OWASA charges for Water and Sewer Services, Reclaimed Water, and Miscellaneous Fees and Charges
  • Multi-family Properties: Water Bills and Submetering
    Residents of some multi-family neighborhoods receive water and sewer service from OWASA but are billed for these services by the property owner or manager. Here's where you can find information about these billing arrangements.
  • Service & Billing Policies
    Review OWASA's policies on Starting or Ending Service, Service Cut-off or Reconnection, Bill Payment Methods, Payment Extensions (Installment Payments), Returned Checks or Bank Drafts, Security Deposits, Meter Accuracy Testing, Account Adjustments After Leak Repairs, Service to Multiple Locations or Residences from One Meter, Water Theft and Information about our Water Meters
  • In Case of Emergency
    How to contact us to report an emergency, loss of water service, a sewer overflow, suspected tampering with drinking water or OWASA's lakes and facilities, and information about the CodeRED telephone alert system
  • Need Help Paying Your Bill?
    Potential sources of help including our Care to Share Customer Assistance Program for low to moderate income families; and links to local agencies that may be able to help you with an OWASA bill
  • Call Before You Dig
    Please dial 811 before you dig in a street right-of-way, public space or utility easement, so that local utilities can first mark the location of underground utilities
  • Backflow prevention

OWASA aims to help people conduct business with dignity. Our customer service team has had awareness training from Dementia Friendly Orange County, to understand how to recognize and help people with dementia. As part of this training, OWASA has been deemed a Dementia Friendly organization.