Alert : OWASA has temporarily suspended service disconnects in response to the COVID-19 pandemic.
PAY MY BILL

Care to Share

We know that many families in our community have been hit with financial hardships caused by the COVID-19 pandemic. Since April 1, the number of OWASA customers with accounts past due has risen by 73 percent. We anticipate customers will continue to struggle to make ends meet as a result of the pandemic. The longer the crisis lasts, the harder it will be for families to keep up with their everyday bills.

Your help is needed now more than ever.

Your gift to Care to Share, our community’s water bill assistance program, helps to make sure that no one in our community will have to go without water – or scrimp on medications or food to pay their water bill.

Care to Share funds are administered by the Inter-Faith Council for Social Service (IFC) in partnership with OWASA.

Your gift of just $12.50 added to your water bill each month will help a family in Chapel Hill or Carrboro pay off two monthly water bills.

Clean water is critical to fighting this pandemic. On top of everything else, no one should have to worry about going without water to wash hands, bathe, and do laundry.

Please give generously to Care to Share today, if you are able.

Contribute monthly through your OWASA bill.

Add a fixed amount to your monthly bill or round up your bill to the nearest dollar.

Make a lump-sum gift.

You can donate a one-time gift of any dollar amount through the IFC.

Funds are administered by the Inter-Faith Council for Social Service (IFC), a non-profit agency supporting the community since 1963.

Frequently Asked Questions
Are donations to the Care to Share program tax deductible?

Because IFC is a 501(c)(3) charity and OWASA is a public agency, donations may be deductible. Please consult your tax advisor.

Can OWASA reduce rates for families in need or cancel their bills?

Unfortunately, State law forbids OWASA from reducing rates or directly providing bill assistance to low-income customers. All our customers must be charged for our costs to serve them.

Can funds from the Care to Share program be used to repair leaks or to install water-conserving fixtures in the homes of families in need?

No. Care to Share funds may only be used to help customers in need pay their water and wastewater bill.

Does OWASA deduct any administrative expenses from Care to Share donations?

No. Your full donated amount goes directly to help others pay their water bill.

I need help paying my water bill. How do I take advantage of Care to Share bill assistance?

Please or call our Customer Service line at (919) 537-4343.