From our recreation services to the Youth Water Academy and free tours of our facilities, OWASA wants to help you learn about our most vital resource – and have fun while doing so.
Where there’s water, there’s OWASA. We are in every faucet, meter, manhole and local reservoir, so we consider ourselves members and stewards of the Carrboro-Chapel Hill community as much as we are the managers of the water supply. We want to serve you, not just your water needs.
We provide excellent service so that if our customers could choose their water utility, they would always select OWASA. We are a trusted steward of the community, environmental, and financial resources we manage.
We are a community-owned utility providing our customers high quality water, wastewater, and reclaimed water services through responsible and creative stewardship of the resources we manage.
OWASA’s core values drive our mission, and the entire OWASA team strives to fulfill them every day.
We provide high-quality drinking water to you through effective management and operation of our water supply, distribution and treatment systems.
We protect our environment through effective management and operation of our wastewater collection, treatment, water reuse, and resource recovery systems. We manage our resources in an environmentally responsible manner.
We provide excellent service to our customers. We are leaders in engaging our customers and stakeholders and provide them meaningful opportunities to participate in decisions that are important to them.
We value our employees as our most important resource. We provide them competitive compensation and a safe and rewarding work environment that promotes diversity and equal opportunity for all.
We provide affordable and high-value services, and we are committed to continuous improvement.
We embrace the principles of environmental, social and economic sustainability. We strive to make the highest and best us of our local water resources and to promote conservation of water, energy, and other natural resources.
We provide services consistent with the growth management and land use plans of the Town of Carrboro, the Town of Chapel Hill, and Orange County. We maintain open and positive communications with our governments and neighboring water utilities and cooperate in regional initiatives where appropriate and consistent with OWASA's commitment to our member governments.
We seek innovation and creative methods to accomplish our mission and enhance our services.
Before OWASA was established, three individual systems provided water and sewer services for southern Orange County. Each one was separately operated, independently owned and exclusively served the University of North Carolina at Chapel Hill, the Town of Carrboro and the Town of Chapel Hill. Cooperation between the whole Carrboro-Chapel Hill community and the State of North Carolina led to OWASA’s creation.
The 1970s brought rapid growth to the community. In November 1971, Governor Robert W. Scott appointed a Utilities Study Commission to assess the feasibility of retaining, selling or otherwise disposing of the water and sewer systems operated by the University. After nearly five years of analysis, the commission devised a best course of action: the transformation of the University’s water and sewer utility system and related properties into a public entity, serving both the school and the community.
In 1976, the governing bodies of the Town of Carrboro, the Town of Chapel Hill and Orange County determined to organize a water and sewer authority as the appropriate structure to acquire and operate the utilities. And so, OWASA was officially born when the University, the Town of Chapel Hill and the Town of Carrboro executed the Agreements of Sale and Purchase of the three separate water and sewer systems that year.
We took our first steps to bettering the community’s water infrastructure when we commenced operations on February 16, 1977.
Decades after its birth, OWASA still provides high-quality drinking water, wastewater and reclaimed water service to the entire Carrboro-Chapel Hill community.
We are committed to delivering high-quality drinking water to our customers, and the water industry consistently recognizes our commitment to that end.
Excellence in Water Treatment Award
National Award for Sustainable Water-Utility Management
Five-Year Excellence in Water Treatment Award
Water Resources Utility of the Future Today
President's Award for Distribution System Operation
15 Year Director's Award