Meter Upgrades are Underway!
OWASA’s Agua Vista Advanced Metering Initiative will enhance water service for the Chapel Hill-Carrboro community. Customers are receiving advance notification of meter upgrades in their neighborhoods. We expect to upgrade about 1,500-1,800 meters per month and finish upgrading all meters by Spring 2019.
Please let us know how your meter upgrade went (5 question survey)
View example notification letter
With more than 80% of the new meters installed, supporting policies have been introduced to support operations and empower customers to maximize benefits of the new technology.
Once complete, Agua Vista will help the OWASA community identify water leaks faster, empower water conservation strategies, and improve the efficiency and accuracy of water metering and billing.
A brief video on OWASA’s YouTube Channel summarizes how Agua Vista will enhance OWASA’s customer service and what customers can expect as we upgrade meters.
OWASA is working with Kentrel Inc. to upgrade more than 21,000 meters in our service area. Customers will be notified by mail about one month before their meter is upgraded. The upgrade itself will take about 30 minutes, during which water will likely need to be cutoff for about 15 minutes. Kentrel employees will knock on a customer’s door before they begin their work. Once the upgrade is complete, Kentrel will leave a hanger on each customer’s door, leaving the site just as they found it.
Most customers do not need to be home for the installation. Customers can call 919-968-4485 if they have special water use needs and would like to set up an appointment.
Weather and other factors can influence the pace of meter upgrades. If we are not able to upgrade a meter when originally planned, we may have to reschedule it to a later date to avoid conflicts with billing cycles. In these cases, customers may receive another notification letter.
Once a meter is upgraded, it will record hourly water use data and be read remotely. OWASA will use the hourly use data to help identify leaks before a customer receives a high bill or property damage. Customers should contact OWASA at 919-537-4343 or firstname.lastname@example.org to confirm contact information, so that we alert them of suspected leaks as soon as possible.
Once three-quarters of the meters are upgraded, we expect to introduce an online web portal where customers can directly access their own water use data to identify water-saving strategies.
If you have questions about the installation, please contact Kentrel at 919-968-4485. You are always welcome to contact OWASA at 919-537-4343 with comments and questions about OWASA’s programs and services.
About Agua Vista
Agua Vista is OWASA's new Advanced Metering Infrastructure (AMI) initiative. We are making this investment in our infrastructure to enhance water services in the Chapel Hill-Carrboro area and to improve the efficiency and accuracy of water metering and billing. The system will use a radio network to transmit customer usage data to OWASA on a daily basis, eliminating the need for visual inspection of customer meters. The technology is proven, reliable, secure, and safe.
Agua Vista En Español
There are several benefits to an AMI system.
Water conservation from early leak detection, helping to prevent high water bills and property damage
Operational efficiency and increased meter reading accuracy. Our current meter reading staff will stay and transition to other functions.
Online water management tools where customers can monitor their water use and request consumption alerts (Coming in 2019)
Less vehicle miles for meter reading means less carbon emissions and traffic in our community
Throughout the project, we will be working with Mueller Systems and Kentrel, Inc.. We hold this contractor and their sub-contractors to the same high standards against which we hold ourselves. The project logo will be prominent on correspondence, vehicles, and door tags to make them readily identifiable.
Meter Upgrade Notification Letter (in English and Spanish)
Meter Upgrade Survey (En Espanol)
Agua Vista Flyer (En Espanol)
Project Timeline (En Espanol)
Frequently Asked Questions (FAQs) (En Espanol)
Agua Vista En Español
Advanced Metering Infrastructure Feasibility Study
OWASA Board resolution authorizing staff to proceed with AMI Project
Agua Vista သည္ OWASA ၏ ဆန္းသစ္ေသာ မီတာတိိုင္းတာေရးကိရိယာ အေျခခံအေ
ဆာက္အအံို (AMI) အစီအစဥ္ ျဖစ္ပါသည္။
Agua Vista ႏွင့္ပတ္သက္ျပီး မၾကာခဏအေမးမ်ားသည့္ ေမးခြန္းမ်ား၊ OWASA ၏ မီတာတိုုင္းတာမႈဆိုုင္ရာ ပမာဏ ေျခလွမ္း
Please contact us with your questions and comments!