OWASA Office Closed, Recreation Season Postponed to Protect Against COVID-19 Spread

Beginning Monday, March 16, OWASA will put additional measures in place to help mitigate the spread of COVID-19 and protect drinking water quality in our service area.

Effective at 8 a.m. Monday, March 16, OWASA administrative offices will be closed to the public. Opening of recreation season at both Cane Creek Reservoir and University Lake has also been postponed. These closures will be in place until further notice.

Evidence from federal regulators shows that risk of contamination to the drinking water supply remains low. These closures are being implemented to limit the amount of human interaction and to help mitigate the spread of COVID-19.

Precautions are being taken among OWASA staff to ensure that water and wastewater services in our service area will remain active and safe throughout the duration of the incident.

Customers are encouraged to use other bill payment methods during this time, including paying online, by mail, or using the drop box in front of the administrative offices. OWASA previously announced the temporary suspension of all water and wastewater service disconnections due to non-payment to help mitigate the spread of COVID-19 by continuing to provide safe drinking water for Carrboro and Chapel Hill.

During normal business hours, OWASA staff can be reached via phone or email. Please allow for additional response time through the duration of this incident.

Crews will remain ready to respond to water emergencies in our service area 24/7. Both the Water Treatment Plant and Wastewater Treatment Plant will be staffed 24/7.

The OWASA Board of Directors meeting scheduled for March 26 has been canceled. Future Board meetings will be held virtually until further notice.

The safety of OWASA employees and the community at large is key to protecting water quality for customers across Carrboro and Chapel Hill. We appreciate your patience during this time as we are working for our community to help mitigate the spread of COVID-19.