OWASA Planning to Resume Standard Bill Collection Procedures in September

Orange Water and Sewer Authority is planning to resume its standard bill collection practices in September, about one month after the expiration of Executive Order 142 on July 29, 2020. Under standard procedures, if a customer does not pay two consecutive bills, their service is disconnected.

With the Executive Order containing the moratorium on disconnections expiring, OWASA is finalizing plans to help customers maintain their water service and will be working directly with those customers who are past due on their water bill. We will be offering 12-month, interest- and fee-free payment plans to residential customers. We will also provide information to customers on how to apply for utility bill assistance from various programs, as well as the long-standing Care to Share program.

If you are able, please consider donating to OWASA’s bill-assistance program Care to Share. Care to Share funds are administered through a partnership between OWASA and the Inter-Faith Council for Social Service. All funds donated to Care to Share go directly to providing bill assistance.

North Carolina law does not allow water utilities like OWASA to offer discounted rates or debt forgiveness for those who cannot pay their water bills. Before the COVID-19 pandemic, to keep water affordable for all, OWASA had to cut off the water when the bills weren’t paid. We are grateful to the donors to Care to Share, the funds from which will help customers pay their utility bill and keep rates lower for all. We are also grateful to our partners in the community that have dedicated CARES funding to provide utility assistance.