Basic Information About My Bill
Your account number is a 14-digit code by which we can track your water use. As you can see on your bill, your account number is broken up into two parts. The first eight digits, which start with 05, 06, 07, 08, or 20, make up the unique number for the physical location where you receive service. We may refer to this number as the “Location ID.” You will need to have this eight-digit number handy to retrieve information if you call customer service. The next six digits following your Location ID are your unique Customer ID number. This number is associated with any location where you receive our services.
This figure indicates the volume of your drinking water and wastewater use per thousands of gallons for the billing period. We round down our meter readings to the nearest 1,000 gallons. For example, if we show the number 2 in the Usage box on our bill, it is for 2,000 gallons of drinking water and wastewater use for that month. If you’re a residential customer, you use roughly 4,000 gallons of water per month, so many times, you will typically see a 4 in the Usage box on your bill.
Current Readings/Previous Readings
These figures represent the most recent and previous readings taken from our meter. We determine your usage based on the difference between these two figures. The difference between these numbers is your volume of water use between the two meter readings in thousands of gallons. For example, if the Current Reading from the meter was 12 and the Previous Reading was 8, the difference of 4 indicates that 4,000 gallons went through your meter between readings — in other words, you used 4,000 gallons that month.