We at OWASA are committed to making water use in Carrboro-Chapel Hill as sustainable as possible, both for the environment and for your pocketbook. Water conservation isn’t just good for the planet; it’s a practical solution. After all, the easiest way to reap savings on your bill is to conserve water use itself.

How to Lower My Bill

Here are some ways to reduce water waste and lower your monthly water bill.

Monitor your water use with our Agua Vista portal.

Agua Vista is a free service where you can view your daily and historical water use, receive customized tips and tricks to save water, set leak alerts and more, all of which lead to savings for the planet and your wallet. Learn more about Agua Vista, or go ahead and sign in.

What if my bill is higher than expected?

If your OWASA bill has taken a sharp upward turn without a known increase in water use, we’re here to help you resolve the problem.

A leak is the most common culprit for an unexpected increase in apparent water use. Leaks often occur in toilets, faucets and spigots both indoors and outside, showerheads, washers, pipes, hoses, water heaters and the private service pipe that carries water from our meter to your home or business.

Though rare, we occasionally make mistakes in reading our meters. If you believe we have made an error in calculating your monthly bill, feel free to email OWASA Customer Service or call (919) 537-4343.

If you find a leak:

Follow this handy resource guide to decide how to proceed. Regardless of your next move, please contact OWASA Customer Service at (919) 537-4343 or email us at customerinquiries@owasa.org.

If you fix the leak:

Contact OWASA Customer Service at (919) 537-4343 to inquire about receiving an account credit.

Reimbursements following leak repairs are subject to some limits and conditions.

Affordability

Our Committment

We are committed to helping you sustainably manage and reduce your water bills through conservation and efficiency. We designed an Affordability Outreach Program to increase community awareness of options to manage and reduce monthly bills. With the Affordability Outreach Program, we hope to empower our low-income customers and the local agencies serving them with information and tools.

What if I need assistance paying my bill?

While we strive to make our services as affordable as possible, we understand that financial hardships fall from time to time. If you think you’ll be unable to pay your bill on time, please email us or call us at (919) 537-4343 as soon as you can to discuss a payment extension agreement.

In circumstances involving a poor payment history, we may not be able to enter into a payment extension arrangement.

NOTE: Unfortunately, state law forbids OWASA from reducing rates or directly providing bill assistance to low-income customers. All our customers must be charged for our costs to serve them.

Learn more about our Affordability Outreach Program and how you can reduce your bill by reducing your use. Email our Sustainability Manager or call (919) 537-4241.

Agencies that may
be able to help:

Inter-Faith Council
for Social Service

110 West Main Street
Carrboro, NC 27510

(919) 929-6380

Durham County
Social Services

(919) 560-8600
(for families with no children
in the home)

(919) 560-8301
(if children are in the home)

Salvation Army
(Durham Office)

(919) 688-7306