We at OWASA are committed to making water use in Carrboro-Chapel Hill as sustainable as possible, both for the environment and for your pocketbook. Water conservation isn’t just good for the planet; it’s a practical solution. After all, the easiest way to reap savings on your bill is to conserve water use itself.
If your OWASA bill has taken a sharp upward turn without a known increase in water use, we’re here to help you resolve the problem.
A leak is the most common culprit for an unexpected increase in apparent water use. Leaks often occur in toilets, faucets and spigots both indoors and outside, showerheads, washers, pipes, hoses, water heaters and the private service pipe that carries water from our meter to your home or business.
Though rare, we occasionally make mistakes in reading our meters. If you believe we have made an error in calculating your monthly bill, feel free to email OWASA Customer Service or call (919) 537-4343.
We are committed to helping you sustainably manage and reduce your water bills through conservation and efficiency. We designed an Affordability Outreach Program to increase community awareness of options to manage and reduce monthly bills. With the Affordability Outreach Program, we hope to empower our low-income customers and the local agencies serving them with information and tools.
While we strive to make our services as affordable as possible, we understand that financial hardships fall from time to time. If you think you’ll be unable to pay your bill on time, please email us or call us at (919) 537-4343 as soon as you can to discuss a payment extension agreement.
In circumstances involving a poor payment history, we may not be able to enter into a payment extension arrangement.
NOTE: Unfortunately, state law forbids OWASA from reducing rates or directly providing bill assistance to low-income customers. All our customers must be charged for our costs to serve them.
Learn more about our Affordability Outreach Program and how you can reduce your bill by reducing your use. Email our Sustainability Manager or call (919) 537-4241.