We at OWASA are committed to making water use in Carrboro-Chapel Hill as sustainable as possible, both for the environment and for your pocketbook. Water conservation isn’t just good for the planet; it’s a practical solution. After all, the easiest way to reap savings on your bill is to conserve water use itself.
OWASA temporarily suspended all service disconnects due to non-payment during the COVID-19 pandemic. If you think you’ll be unable to pay your bill on time, please email us or call us at (919) 537-4343 as soon as you can to discuss your options.
OWASA’s Care to Share program can help those who are struggling to pay their monthly bill. More information on Care to Share, including how to make a donation, is available here.
If you have received a larger-than-expected bill, you may have a leak. Under some circumstances, OWASA can issue a credit adjustment to your account, if you permanently repair the leak.
The amount of the bill adjustment depends in part on whether the water from the leak returned to the sanitary wastewater system or leaked elsewhere on your property.
Care to Share, the community’s water bill assistance program, helps to make sure that no one in our service area must go without water – or scrimp on medications or food to pay their water bill.
Funds are administered by the Inter-Faith Council for Social Services (IFC), a non-profit agency supporting the community since 1963, in partnership with OWASA. Click for more information on Care to Share.
LIFT-UP is a new partnership between OWASA and the Community Empowerment Fund (CEF).
By participating in LIFT-UP, you get access to:
As a bonus, CEF offers some tools that can be an extra boost to your credit and overall financial goals.
All residential customers are eligible for an extended payment plan offering pay arrangements for past due amounts without additional interest fees.
If your bill’s due date is causing a hardship, we are happy to change your bill date to land on a time of the month that is more convenient for you.
OWASA offers in-person and online payment options, including paying by cash, check, credit card, and automatic draft. In recent years, we have expanded options to allow over-the-phone payment with a credit card and pay-by-text. This option allows you to pay just-in-time and can help avoid service cut-off.