We’re happy to serve you. Here are some helpful highlights we’d like for you to be aware of before beginning service with us. We recommend that someone be present at your residence or business when we come to start service. Otherwise, we would turn off the water and leave a notice asking you to call us.
We can start service between 8 a.m. and 5 p.m., Monday through Friday. The normal charge for starting service is $45, and this fee will appear on your first bill.
Connections after 5 p.m., on holidays and on weekends cost $80 and will be collected by our field personnel, unless it has been paid in advance. Please give us at least one workday of advance notice.
If you apply for connection service during normal business hours, we will usually be able to connect your service within one business day of the application date or the date you request that service begins.
If the water service is already on at your location, you may choose between two methods for starting service in your name:
We charge a service initiation fee and sometimes require a security deposit. We will start your account with a new meter reading on the date when service is started in your name. You may be asked to provide a lease or purchase closing documents to confirm the date when you became or will become the owner or tenant.
If you have resided at the property as a roommate AND your roommate who now has the OWASA account is leaving AND if you wish to put the account in your name, you may come to our office and complete a Name Change application. With this option, you will pay a security deposit, if required ($50.00 or $100, depending on creditworthiness for residential customers), and any outstanding amount due on the account. You may be asked to provide a copy of your lease to confirm the date when you became or will become a tenant.
Thanks for starting service with OWASA! At this time, our administrative office is closed to the public to help mitigate the spread of COVID-19.
Please complete the request form below to being the process of starting your OWASA service. You may also send us a signed application via email to firstname.lastname@example.org. Please note that we will need your Social Security Number or Federal Tax Identification Number (FTIN) to verify your identity.
To end OWASA service, you may:
Please indicate the date when you want your service disconnected, your current address, your forwarding address (for sending you our final bill/applicable refund), phone number and account number. We will disconnect your service as soon as practicable after receiving your request. Normally, the earliest we will be able to disconnect service will be on the business day after we receive your request. Water disconnection may occur as early as 8 a.m. Please give us notice a week in advance if possible.
When we disconnect our service, we will take a final meter reading. Normally, we will apply your security deposit (if we have one) to your account balance within two weeks, and we will mail you a final bill or a refund check if your deposit was higher than your final bill.
If we receive an application from someone else for new service at your address before the disconnection date you requested, we will read the meter in order to prepare a final bill to you instead of turning off the water service.
If you move and someone else will remain on the premises, it is still necessary to contact us to have your name removed from the account at that address. If you leave your name on an account, you will continue to be legally responsible for paying the bills even if you no longer reside in or use the premises.
If you’re moving within or out of the Carrboro-Chapel Hill community, we ask that you follow a few simple recommendations.
If you’re moving within our community, we ask that you update your account information with your new forwarding address and, if applicable, your new email or telephone number. Also, you should request shut-off service at your old address.