OWASA’s offices at 400 Jones Ferry Road, Carrboro, will close for the Thanksgiving holidays on Thursday and Friday, November 24th and 25th.

Contacting OWASA for assistance when offices are closed

OWASA’s offices will be closed for the holiday, but personnel will be on call to respond to service interruptions, leaks in OWASA water pipes, wastewater overflows, etc.

Customers are welcome to call OWASA at 968-4421 at any time. OWASA personnel at the Jones Ferry Road Water Treatment Plant are on duty at all times and they receive calls to OWASA after normal business hours.

Access to account information; payment options

Customers may get account information or make on-line bill payments at any time through the Manage My Account link on the OWASA website homepage, VISA and MasterCard are accepted.   

Customers may also get information about account balances, payment due dates, etc. by calling OWASA’s 24-hour Customer Service line, 537-4343. It is necessary for a customer to use the 14-digit account number from her or his OWASA bill to get account information.

Customers may leave bill payments in the box at the driveway in front of the OWASA Administration Building or in the box next to the front doors. The Administration Building at 400 Jones Ferry Road, Carrboro is on the west side of the Jones Ferry Road Water Treatment Plant. Customers are asked to include their account numbers on checks. 

For more information:

Heidi Lamay, Finance and Customer Service Manager, 537-4293 or